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1. Compared with other business priorities, how important are strong customer relationships to your company’s long-term profitability?
2. Compared with other business priorities, how important are strong employee relationships to your company’s long-term profitability?
3. To what extent has a focus, if any, on customer and employee relationships contributed to your business's resilience and growth?
Consider both direct financial impact and referrals, and indirect benefits like talent pool and quality of life.